Terms and Conditions

version 1.0 (3 May 2025)

1. About us

PADELXP is the trading name of PADEL EXPERIENCE S.R.L., a Romanian legal entity with its registered office in Câmpina, Prahova County, registered with the Trade Register under no. J2025026671005, tax identification number (CUI) 51624190.

The terms and conditions (T&C) set out here apply to all entities operating under the PADELXP name (hereinafter “PADELXP”, “we” or “the seller”), including both the company and its direct partners – franchisees or other distributors.

PADELXP’s online activity is carried out through the website www.padelxp.ro (hereinafter “the website”), and this activity may be extended to other websites or social media platforms through which we present and sell the Products and Services in our range.

The website is used to provide online access to our products for customers who wish to place and pay for orders online from their user account.

By accepting these Terms and Conditions when creating a user account, the user confirms that they have given their consent to entering into a distance contract with PADEL EXPERIENCE S.R.L., the conditions for purchasing products and services from the user account being those set out in this document.

2. Definitions

The following definitions are used in this document with the meanings specified below.

Visitor – a person who visits the website.
User – a visitor who creates a user account.
User account – the private area created on the website by the user through personal registration in order to access and use the website’s services, allowing orders to be placed and tracked, payments to be made and the security of the information stored in the account to be ensured through login with a username and password.
Customer – a user who places at least one online order.
Seller – PADEL EXPERIENCE S.R.L. and its direct partners – Franchisees or Distributors.
Buyer – the person who sends an online order to the seller.
Online order – an order placed on the website for products sold by PADELXP.
Products sold by PADELXP – all products offered for sale on our website. This includes any item listed on the website that can be purchased through the standard ordering process and paid for online or cash on delivery.
Commercial communications – any means of information, on physical or electronic media, about the products, services, promotions or campaigns run by PADELXP during a given period.
Website / PADELXP website – the web page www.padelxp.ro or its derivatives

3. Contact

For any information about the terms and conditions of the PADELXP website, you can contact us at: contact@padelxp.ro

Opening hours: Monday-Friday: 09:00-17:00

By registering an account and placing an order on the PADELXP website, the customer agrees to be contacted by phone or email in order to process the order.

4. Disclaimer

The purpose of the website is to provide up-to-date and accurate information about PADELXP products and services and to make it easier to order the products and services we sell.

We cannot guarantee that these pages are free of errors, but we assure you that we make every effort to provide accurate information and to fix any problems immediately when we discover them.

All information used to describe goods on the website does not constitute a contractual obligation on the part of PADELXP, and is used for presentation purposes only.

We are in no way liable for:

Difficult or incorrect use of the website.
Misinterpretation of the information on the website’s pages.
Any unavailability or interruption of the website’s operation.
Any unintentional errors or mistakes on the website’s pages or in product descriptions.
Any negative effect on persons or systems resulting from the use of the website.

Accordingly, PADELXP cannot be held liable for any direct or indirect damage resulting from the use of its website.

We do not guarantee that our website will operate without interruption or errors, and we are not liable for losses arising from such errors or interruptions. We have the right, without prior notice and without incurring any liability, to suspend the operation of the website for repairs, maintenance, improvements or other technical reasons.

We reserve the right to make changes to our website whenever necessary, without prior notice.

5. Changes to the terms and conditions

The terms and conditions of use of the PADELXP website are versioned and may be changed whenever necessary. Any update will be reflected by a change in the version of the document published on the website.

It is the user’s responsibility to check and read the terms and conditions before registering or placing an order. Continued use of the website or the submission of an order constitutes acceptance of the current version of the terms and conditions.

If you do not agree with the changes made to these Terms and Conditions, you may stop using the Website and placing orders on the Website.

“The Terms and Conditions” constitute, in their entirety, an agreement between you and PADEL EXPERIENCE S.R.L. regarding the use of the PADELXP website.

6. Copyright

The copyright for all information on this website is held by PADEL EXPERIENCE S.R.L.

The information published on the PADELXP website belongs to PADEL EXPERIENCE S.R.L.; therefore, this information may not be published, transmitted or copied by any method without the prior written consent of a legal representative of PADELXP.

The content of the PADELXP website, including but not limited to logos, stylised representations, trade symbols, static images, moving images, text or multimedia content, is the exclusive property of PADEL EXPERIENCE S.R.L., which reserves all rights obtained in this respect, directly or indirectly (through licences for use and/or publication).

Failure to comply with these conditions is punishable in accordance with the law in force. Any copyright infringement can be reported to the email address contact@padelxp.ro.

7. Processing of personal data

PADEL EXPERIENCE S.R.L. acts as a data controller under EU Regulation no. 679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or GDPR).

The personal data you provide will be processed in accordance with our personal data processing policy, which you can read on the dedicated page that can be accessed <here>.

Protecting your personal data is a major concern for us, which is why all information collected during visits to our website is processed in accordance with the legal provisions in force in the state in which this website is maintained, namely Romania.

Our website may include links to other websites whose content is not under our control. PADELXP does not assume and cannot accept any responsibility for their content.

PADELXP undertakes not to disclose any information about your visits to this website, except where required by law.

8. Use of the website

The user has permanent access to the terms and conditions of use of the website, so that they can be consulted at any time.

If you do not agree with these conditions, please do not use the website. Any visitor or user uses the PADELXP website at their own risk.

The user/customer has the following obligations:

To provide true, accurate and complete information, as required by the registration form where applicable.
To maintain and update, when necessary, their registration data so that it is true, accurate and complete.
Not to use the website for illegal purposes or contrary to public morals or public order.

PADELXP is not liable for damage resulting from false, inaccurate or incomplete information entered in the user account.

9. Creating a user account

By creating and using a user account on the PADELXP website, the user takes responsibility for keeping their account details (username and password) confidential and for managing access to the account. The user is responsible for the activity carried out through their account.

In the event of unauthorised access to the account by third parties, or if users fail to use the website lawfully, PADELXP accepts no responsibility for any damage suffered by users.

We have the right at any time, with or without notice, to suspend access to your user account if we find a breach of any clause set out in this document or identify any other cause that may affect the proper functioning of the website.

10. Advertising and commercial communications

As a User of the website, you may give your express consent to receive commercial communications by electronic mail (email).

If you have opted to receive commercial communications, you can unsubscribe at any time by sending a request by email to contact@padelxp.ro.

11. Discount codes

PADEL EXPERIENCE S.R.L. reserves the right to run various campaigns in which it offers users discount codes for products sold on the website.

Such codes can only be applied to purchases made through the website and from the account for which they were issued. They cannot be transferred to another person/user account or refunded in cash.

Unless otherwise stated, discount codes:

Are available for orders placed online after the date on which the discount code was received.
Cannot be used retroactively for orders placed before the discount code was received.
Can be redeemed only once per customer.
Expire after 1 month.
Cannot be combined (several discount codes used) in a single transaction.

We reserve the right to reject any discount code if we consider that it is being used in breach of these terms and conditions.

We reserve the right to cancel or change any discount code at any time, without prior notice, if we identify attempts to use it fraudulently.

12. Orders

The customer can place orders on the website by adding the desired goods or services to the shopping cart and then completing the order by paying with one of the methods agreed under these Terms and Conditions.

Once added to the shopping cart, a product or service is available for purchase as long as there is stock available for it.

Adding a product or service to the shopping cart without completing the order does not register an order and therefore does not automatically reserve the products concerned.

By completing the order, the buyer agrees that all the information they have provided, which is required for the purchase process, is correct, complete and true at the date the order is placed.

By completing the order, the buyer agrees that PADELXP may contact them by any means available and agreed by the seller (phone or email) whenever it is necessary to contact the buyer in order to confirm, change, ship or cancel the order.

13. Stock

All products available on the PADELXP website are listed with limited stock, depending on their availability in the warehouse or from suppliers.

Depending on the nature of the product, the following situations may arise:

For some products, the user will not be able to order a quantity greater than the quantity available in stock. If the product is no longer available, it will be marked “Out of stock” and the order button will be disabled or limited to the quantity in stock.
For other products, the website may display notices such as “Available for pre-order” or “Can be pre-ordered”. In these cases, the products can be ordered even if stock is limited or unavailable when the order is placed. However, they will be delivered within an estimated period of about 3 weeks, the time needed to bring the products directly from the manufacturer.

We recommend that customers carefully check the stock status shown for each product before placing an order.

14. Conclusion of the contract

The contract is concluded only when the tax invoice is issued. Placing an order or the automatic issue of the order confirmation does NOT amount to the conclusion of a contract between the seller and the buyer.

The tax invoice is issued after the order is placed and only after the seller has checked the stock.

15. Payment

PADELXP accepts online payment by bank card without charging any additional fees, in accordance with the legislation in force in Romania.

For online payments, PADELXP cannot be held responsible for any other cost incurred by the customer in addition to the price of the goods purchased, including but not limited to:

Transfer fees;
Currency conversion fees (where the currency in which the card was issued differs from the currency of the sale) charged by the bank that issued the customer’s card. Responsibility for these costs lies solely with the customer/buyer.

By placing an online order, the customer explicitly acknowledges that the order entails an obligation to pay the total amount shown in the order.

The user may also choose to pay for the order cash on delivery, on the basis of the invoice issued by the seller.

For orders paid by bank transfer, payment must be made within a maximum of 2 working days from the issue of the payment document (invoice or proforma invoice, as applicable).

16. Delivery

The processing time for an order is a minimum of 1 day and a maximum of 5 working days.

Unless the parties have agreed otherwise on the time of delivery, PADELXP delivers the products within no more than 30 calendar days from the time all order details have been validated (billing details, product availability, delivery address, payment method, payment term).

17. Order cancellation

PADELXP may cancel the order placed by the buyer, after notifying them in advance, without any further obligation of either party towards the other and without either party being able to claim damages from the other, in the following cases:

The prices displayed on the PADELXP website are the result of a clerical error;
The product(s) ordered are no longer in stock;
The transaction is not accepted by the bank that issued the buyer’s card, in the case of online payment;
The transaction is invalidated by the card processor approved by PADELXP, in the case of online payment;
The information provided by the buyer on the website is incomplete or incorrect.

PADELXP and its suppliers accept no responsibility for printing or display errors relating to product prices, features or images. If an order cannot be fulfilled because of such errors, PADELXP reserves the right to cancel the order concerned.

PADELXP makes every effort to provide accurate information about the prices and features of its products. However, there is a risk that incorrect prices may occasionally appear on our website. If an order request is registered at a price that would mean a loss for the seller, PADELXP has the right to cancel the buyer’s order request in accordance with Art. 17 of Ordinance no. 99/2000 on the marketing of market products and services.

A sale at a loss, within the meaning of the above law, means any sale at a price equal to or lower than the purchase cost, as defined in the legal regulations in force.

Amounts paid for refused/cancelled orders are refunded within up to 14 calendar days of receipt of the order cancellation request. The refund may be delayed if the seller has not received the products back or at least proof that they have been sent.

18. Warranty

All goods sold by PADELXP are covered by warranty conditions in accordance with the legislation in force and the manufacturers’ commercial policies.

The goods we sell are of the following types:

New (products in original packaging, from sources authorised by each manufacturer)
Second-hand / Resealed (products that were used for testing, lightly used, labelled accordingly on the website where applicable)

Goods covered by a warranty are delivered with an invoice, which serves as the warranty certificate. Losing the invoice means losing the warranty. Removing the identification serial number (partially or completely) from products voids the warranty.

The legal guarantee for consumers (natural persons) is granted for a period of 2 years from delivery of the product, in accordance with the legislation in force (Law 449/2003), and covers manufacturing defects only.

For legal entities (non-consumers), the commercial warranty period granted by PADELXP is 3 months from the date of delivery of the product.

The period for bringing products covered by the warranty into conformity is a maximum of 30 days.

The warranty does not apply to normal wear and tear of the product or to defects resulting from improper use, negligence, accidents, incorrect handling or other external factors.

The warranty conditions do not apply to problems or damage caused by the customer (with or without fault) or in circumstances such as, but not limited to, the following:

The product has been tampered with, repaired or modified by unauthorised personnel.
The serial number of the product, its components or accessories have been altered, cancelled or removed.
The warranty seals (if any) have been broken or changed.
The product shows physical defects: knocks, scratches, cracks, chips, or shows signs of use in unsuitable conditions: exposure to large variations in temperature and pressure, incorrect handling, etc.

19. Right of return

Information on the right of return/withdrawal

As a Customer who is also a Consumer within the meaning of consumer protection legislation, you have the right to return a product or cancel a service within 14 calendar days, without giving any reason and without incurring any costs other than those of returning the products you have cancelled.

Accordingly, under Government Emergency Ordinance (OUG) no. 34/2014, the period for returning a product or cancelling a service expires 14 days after the day on which the customer takes physical possession of the goods or of the last item (where the customer orders several products in a single order that are delivered separately).

Instructions for withdrawal/return of products

If you decide to exercise your right of withdrawal, you must inform us of this decision by means of any unequivocal statement setting out your decision to withdraw from the contract, namely any written form sent by email.

Please include in your notice the details of the bank account into which the money is to be refunded.

The notice must be sent to the email address contact@padelxp.ro.

After sending the notice of withdrawal, please wait for us to approve the request. The products must be returned by the customer through a courier service of their choice, with the shipping costs paid by the customer. Please pack the products properly so that they are not damaged in transit.

If you return products that have manufacturing defects or do not conform, the shipping costs for the return will be paid by PADELXP. These costs will be refunded to the customer, provided that they are reasonable and reflect the rates usually charged by nationally recognised courier services.

If the customer chooses a courier service whose rates are clearly above the standard market level, PADELXP reserves the right to refund only an amount considered reasonable for the shipment, based on the rates charged by an established national courier service.

Cases in which returns are refused

If the returned products are damaged or incomplete, or show signs of wear, scratches, knocks, impacts or missing accessories, we reserve the right to refuse the return.

We also reserve the right to refuse to accept a return in cases of abuse (repeated returns).

If the products being returned came with any bonus items, these must also be returned. If you bought several sealed products of the same kind and want to return all of them, make sure that only one has been unsealed. The return of the other products is accepted only if they are sealed.

Because the reduction in value of some products (padel balls, grips, accessories, consumables, etc.) cannot be determined precisely, these can only be returned sealed.

20. Non-conformity of products

In the event of non-conformity, the consumer is entitled to have the goods brought into conformity, to receive a proportionate reduction in price or to terminate the contract under the conditions set out in this section.

To have the goods brought into conformity, the consumer may choose replacement, unless this would be impossible or would impose costs on the seller that would be disproportionate, taking into account all the circumstances, including the following:

The value the goods would have had if there had been no non-conformity
The seriousness of the non-conformity
Whether the replacement could be carried out without significant inconvenience to the consumer

PADELXP may refuse to bring the goods into conformity if replacement is impossible or would impose costs that would be disproportionate, taking into account all the circumstances.

The consumer is not entitled to terminate the contract if the non-conformity is minor. The burden of proving that the non-conformity is minor lies with the seller.

Consumers may choose replacement as a remedy if the non-conformity of the goods is found shortly after delivery, within no more than 30 calendar days.

The goods are replaced within a reasonable period, which may not exceed 15 calendar days from the moment the seller was informed by the consumer of the non-conformity, and which is agreed in writing between the seller and the consumer, taking into account the nature and complexity of the goods, the nature and seriousness of the non-conformity and the effort needed to complete the replacement.

21. Terms of sale

These terms of sale apply to the products/services sold by PADELXP and refer to all products and services offered for sale on the PADELXP website.

Prices. Payment method. Penalty clause

The prices of the products/services sold by PADELXP are those displayed on the Website on the date the order is placed. All prices/rates displayed on the Website are unit prices, in lei, and do not include VAT.

The Buyer will pay the price of the products delivered by online payment (when placing the order) or in cash on delivery (at the time of delivery).

Failure to receive the invoice at the time of delivery does not release the Buyer from paying for the services provided and the products delivered.

In the event of late payment, the Buyer owes penalties of 0.3% of the unpaid amount for each day of delay.

If the Buyer is more than 5 (five) calendar days late in paying invoices after their due date, PADELXP will have the right to suspend the execution of other orders until the outstanding debt and the related penalties have been paid in full.

During the term of the parties’ agreement, PADELXP may change the price of its services and/or products in the event of increases in the price of raw materials, fuel, electricity and other utilities or an increase in the national minimum wage.

Delivery and receipt of goods

PADELXP will deliver the products ordered within a maximum of 5 working days from receipt of the order, for products in stock. For products available only on pre-order, the maximum delivery time is 20 working days.

Orders are to be placed exclusively through the PADELXP website.

Orders placed directly on the website are subject to the rules set out in the website’s Terms and Conditions of use.

Delivery is free for orders with a minimum value of 400 RON. For orders below this value, the delivery costs are paid by the Buyer.

The products are received at the time of delivery by the courier company, by signing the transport document (AWB) or another document provided by the courier. By signing, the Buyer confirms that the products have been delivered in good condition and match the order.

Goods may only be returned with the agreement of both parties.

PADELXP’s obligations

PADELXP will deliver the products to the address specified by the Buyer through an approved courier company. PADELXP is responsible for organising transport, and delivery will take place under the conditions set out in this document.

If the products delivered have hidden defects or manufacturing faults, PADELXP is obliged to replace them within the legal time limit, at no additional cost to the Buyer.

The Buyer’s obligations

The Buyer undertakes to use the products purchased from PADELXP for their intended purpose, to follow the instructions for use and to comply with the maintenance conditions.

The Buyer undertakes to pay the invoices issued by PADELXP on time.

The Buyer undertakes not to sell or pass on the products purchased without the written consent of PADELXP, where this is restricted by specific contractual clauses.

If the contract ends, the Buyer undertakes to return all promotional or presentation materials provided by PADELXP, if these are not the subject of a sale.

22. Force majeure

Neither party will be liable for failing to perform its contractual obligations if such failure, whether timely or proper, in whole or in part, is due to an event of force majeure. Force majeure is an unforeseeable event beyond the control of the parties that cannot be avoided.

If the event does not cease within 15 days of the date on which it occurred, each party will have the right to notify the other party that the contract is terminated by operation of law, without either of them being able to claim damages from the other.

23. Applicable law and dispute resolution

This document is governed by Romanian law.

Any disputes arising between PADELXP (Padel Experience S.R.L.) and users/buyers will first be settled amicably.

This section and the procedure below demonstrate the willingness of PADELXP to resolve the notices/complaints/disputes to which it is a party quickly, efficiently, amicably, by alternative means and out of court, using all the legal mechanisms and measures applicable in Romania.

Accordingly, for notices or complaints relating to the goods or services purchased, buyers may at any time submit their complaint through the contact form available on the website.

The maximum time for the seller to resolve complaints or notices is 30 calendar days from the date they are received.

Buyers may use alternative dispute resolution procedures or subsequently apply to the competent courts if:

They do not receive a reply from the seller when the 30 days have expired;
They receive a reply after this deadline;
They are dissatisfied with the way in which the notice/complaint was handled by the seller.

If an amicable or alternative settlement of notices, complaints or disputes is not possible, or no consensus is reached between the parties, they will be settled by the competent Romanian courts in Câmpina, Prahova County.

24. Final note

This document was drawn up by PADELXP (PADEL EXPERIENCE S.R.L.) to inform users of its website accurately and transparently, in accordance with the applicable legislation in Romania. The texts and provisions included are specifically adapted to our activity and services.