Terms and Conditions

Version 2.0 (effective from 04.10.2026). Compared with version 1.0:

Sections changed: all, except section 6 (Copyright).
New sections: 20 (Terms for B2B partners), 22 (Language) and the Annex (Withdrawal form).

1. About us

PADELXP is the trading name of PADEL EXPERIENCE S.R.L., a Romanian legal entity with its registered office in Municipiul Câmpina, Aleea Scărișoara nr. 10A, județul Prahova, registered with the Trade Register under no. J2025026671005, CUI (tax identification number) 51624190 (hereinafter “PADELXP”, “we” or “the seller”).

We sell padel products online through the website www.padelxp.ro (“the website”) to individuals (consumers) and to legal entities (B2B partners).

These Terms and Conditions apply to the use of the website and to all orders placed on it. By placing an order, you confirm that you have read and accept the version in force at that time.

2. Definitions

Visitor – any person who accesses the website.
User – a visitor who creates an account on the website.
Account – your personal area on the website, protected by a username and password, from which you can place and track orders.
Buyer / Customer – the person who places an order on the website, with or without an account.
Consumer – a buyer who is a natural person acting for purposes outside their trade, business or profession.
B2B partner – a buyer that is a legal entity (or a self-employed person or sole proprietorship – PFA / II) with a partner account approved by PADELXP.
Order – a request to purchase submitted through the website.
Contract – the distance contract concluded between PADELXP and the buyer for the products in an order.

3. Contact

E-mail: contact@padelxp.ro
Phone: +40 730 569 003
The form on our Contact page
Opening hours: Monday–Friday, 09:00–17:00

By placing an order, you agree that we may contact you by phone or e-mail to confirm, deliver or, where applicable, cancel your order.

4. Use of the website and limitation of liability

We make every effort to keep the information on the website accurate and up to date. Product descriptions, images and specifications show the product being sold. Images may differ slightly in colour or presentation from the actual product (for example, due to screen settings).

We are not liable for:

temporary interruptions of the website (maintenance, updates, technical problems);
the content of external websites linked from the website;
damage caused by using the website in breach of these terms or of the law.

Nothing in this document limits the rights you have by law as a consumer.

5. Changes to these terms

These Terms and Conditions are versioned. We may update them at any time; each update receives a new version number and date, shown at the top of this page. An order is governed by the version in force on the date it is placed.

6. Copyright

All content on the website (texts, logos, images, graphic elements) belongs to PADEL EXPERIENCE S.R.L. or its partners and is protected by copyright law. It may not be copied, published or used without our written consent. Please report any infringement to contact@padelxp.ro.

7. Personal data and cookies

PADEL EXPERIENCE S.R.L. is a personal data controller under Regulation (EU) 2016/679 (GDPR). How we process your data is described in our Personal Data Protection Policy, and how we use cookies in our Cookie Policy.

8. User account

You can also order without an account. If you create an account, you undertake to provide true and complete information, to keep it up to date and to keep your password confidential. You are responsible for all activity on your account. We may suspend an account that is used fraudulently or in breach of these terms.

B2B partner accounts are approved by PADELXP after the company’s details have been verified.

9. Marketing communications

We only send you newsletters and offers if you have agreed to receive them. You can unsubscribe at any time using the link in every e-mail or by writing to contact@padelxp.ro.

10. Discount codes

PADELXP may offer discount codes as part of promotional campaigns. Each code has its own rules (value, validity, eligible products, number of uses, whether it can be combined with other offers), communicated together with the campaign it belongs to. Codes cannot be exchanged for cash. We may refuse or cancel a code used fraudulently or in breach of the campaign rules.

11. Orders and conclusion of the contract

You add products to your basket, enter your billing and delivery details, choose a payment method and submit the order. Products in your basket are not reserved until the order is placed.
Once the order is placed, you automatically receive an order registration e-mail. This does not yet mean that your order has been accepted.
We check stock availability and your details, then confirm the order. The contract is concluded when PADELXP confirms the order (by e-mail or by issuing the invoice / pro forma invoice), as applicable.
We are responsible for the accuracy of your details only to the extent that you have provided them to us correctly.

12. Stock and pre-orders

Products may be “In stock”, “Out of stock” or “Available for pre-order”. Pre-order products are sourced from the manufacturer. The delivery time for pre-orders is an estimate of approximately 3 weeks: it depends on how quickly the manufacturer delivers and on the transport company, not on PADELXP, and the actual time may differ. We will keep you informed if the delivery time changes significantly. If the delay exceeds 30 days beyond the estimated date, you may cancel the order and receive a full refund of all amounts paid.

13. Prices and payment

Prices for consumers are shown in lei (RON) and include VAT. The delivery cost is shown separately, in the basket and at checkout.
The applicable price is the one displayed when the order is placed.
Payment methods:
– online card payment, through the NETOPIA Payments processor (we do not charge any additional fees; any currency conversion fees charged by your bank are outside our control);
– bank transfer – after you place the order, we issue the payment document (invoice or pro forma invoice, as applicable). Payment must be made within 2 working days at the latest of issue, quoting the order number as the reference. If payment is not received within this period, the order is cancelled automatically and will not be shipped;
– cash on delivery – you pay the courier on delivery.

14. Cancellation of orders by PADELXP

We may cancel an order, after notifying you and with a full refund of any amounts already paid, if:

the product is no longer in stock with our suppliers;
the price or an essential feature shown on the website is the result of an obvious error (for example, a clearly incorrect price);
the card payment was declined or invalidated;
the billing or delivery details are incomplete or incorrect and we cannot clarify them with you.

Refunds are made within 14 days of cancellation at the latest.

15. Delivery

Where we deliver: we deliver to individual customers in Romania. We deliver to B2B partners in Romania and internationally, on the same terms.
Dispatch: in-stock products are dispatched within 2 working days at the latest of receipt of payment (for card or bank transfer payments) or of order confirmation (for cash on delivery). Pre-order products are dispatched once they arrive from the manufacturer (section 12).
Transit time depends on the courier company and is outside PADELXP’s control. Delivery times stated by the courier are estimates. The maximum statutory delivery period is 30 days from the conclusion of the contract, unless otherwise agreed (for example, for pre-orders).
Shipping: for any order (individual or B2B, domestic or international), you may choose to arrange transport yourself (collection by your own courier, as agreed with us) or have us send the parcel through the courier company we work with.
Delivery cost with our courier within Romania: free for orders of 400 lei or more, and 24.99 lei below this amount. The exact cost is shown in the basket before you place the order. For international B2B deliveries, the cost is communicated before dispatch.
On receipt, please inspect the parcel in the courier’s presence and note any visible damage on the transport document.

16. Right of withdrawal (returns) – for consumers

You have the right to withdraw from the contract within 14 calendar days without giving any reason, in accordance with Government Emergency Ordinance no. 34/2014 (OUG 34/2014). The withdrawal period runs from the day on which you (or a third party indicated by you, other than the courier) take physical possession of the products; for an order delivered in several parcels, from receipt of the last parcel.

How to exercise your right. Before the withdrawal period expires, send us a clear statement of your decision to withdraw at contact@padelxp.ro. You may use the withdrawal form below, but this is not mandatory. We will confirm receipt by e-mail.

Returning the products. You must send back the products without undue delay and no later than 14 days after notifying us of your withdrawal, to the address we provide in our confirmation. You bear the direct cost of returning the products. Please pack the products so that they are not damaged in transit and include all accessories and any free gifts received with them.

Refunds. We will refund all amounts paid, including the original delivery cost (up to the cost of the standard delivery we offer), no later than 14 days from the date on which you notified us of your withdrawal. We use the same payment method as for the purchase, unless we agree otherwise; for cash on delivery payments, we refund by bank transfer to the account you indicate. We may withhold the refund until we have received the products back or until you have supplied proof of having sent them, whichever is earlier.

What “inspecting” means and what “using” means. The right of withdrawal allows you to inspect the product, not to use it. Under Article 14(3) of OUG 34/2014, you are liable for any diminished value of the product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning, i.e. beyond what you would do in a physical shop.

You may (inspection): open the packaging, look at the product, hold the racket in your hand, check its weight, balance and grip size, and try on footwear or clothing indoors, on a clean surface, with the labels attached.

You may not (use), and if you do, the product is no longer considered new:

hit a ball with the racket: playing, training, “just a few shots”, “just one match”;
remove the racket’s protective film, the frame protector, labels or seals;
fit, change or remove the grip or overgrip;
open and use the balls;
wear the footwear on court or outdoors, or wear and wash the clothing;
any scratch, knock, ball mark, sand, court dust or dirt on the product.

The assessment is carried out by PADELXP when the return is received, based on the condition of the product, documented with photographs. If the product has been used, we will deduct from the refund the diminished value of the product, which may amount to the full value of the product where it can no longer be sold as new. We will inform you in writing of the amount deducted and the reason, together with the photographs. If the diminished value equals the full value, we can send the product back to you on request, with the shipping cost borne by you.

Any more favourable solution for you (for example, an exchange for another product) is a commercial decision made by PADELXP on a case-by-case basis and does not constitute a right.

Products that cannot be returned at all once unsealed (Article 16(e) of OUG 34/2014 – hygiene reasons): overgrips, grips, wristbands and sweatbands, socks. Products personalised at your request cannot be returned either.

The right of withdrawal does not apply to B2B partners (section 20).

17. Legal guarantee of conformity

All products are covered by the 2-year legal guarantee of conformity from delivery, for consumers, in accordance with Government Emergency Ordinance no. 140/2021 (OUG 140/2021). We are liable for any lack of conformity that existed at the time of delivery and becomes apparent within this period. For second-hand / resealed / demo products, clearly marked as such on the website, the period is 1 year.

Proof of purchase may be provided by the invoice or by any other document (for example, the order confirmation). Some products also carry a manufacturer’s commercial guarantee, which does not affect your statutory rights.

The following are not considered a lack of conformity: normal wear and tear (for example, of the racket faces, the grip or the balls), knocks, cracks or chips caused during play or by contact with the walls or the ground, use contrary to the product’s intended purpose or instructions, storage at extreme temperatures and unauthorised interventions on the product.

18. What to do if a product is not in conformity

Write to us at contact@padelxp.ro with your order number, a description and photographs of the problem. Under OUG 140/2021, you are entitled:

to request repair or replacement of the product, free of charge (including transport), within a reasonable period of no more than 15 calendar days from the time you notified us and we received the product; we may refuse the remedy you have chosen if it is impossible or disproportionately costly compared with the other;
to a proportionate price reduction or to terminate the contract (refund of the price) if repair or replacement is not possible, was not carried out in time, the lack of conformity persists or is so serious as to justify this remedy immediately. You cannot terminate the contract for a minor lack of conformity.

If the lack of conformity becomes apparent within the first 30 days after delivery, you may request replacement or termination of the contract directly.

We resolve complaints within 30 days at the latest.

19. Force majeure

Neither party is liable for failure to perform its obligations caused by a force majeure event (unforeseeable, unavoidable and beyond the parties’ control). If the event lasts more than 15 days, either party may terminate the contract without liability for damages; amounts paid for products not delivered will be refunded.

20. Terms for B2B partners

This section applies only to B2B partners (legal entities, self-employed persons and sole proprietorships – PFA, II) and, for them, takes precedence over the other sections.

Prices: partner prices are shown in the partner account and exclude VAT. Invoices are issued in lei or, on request, in euros.
Order process: you place the order, we issue the invoice (or pro forma invoice), you make the payment, and we ship the order.
Payment: within 2 working days at the latest of the invoice / pro forma invoice being issued. If payment is not received within this period, the order is cancelled automatically and will not be shipped.
Delivery: in Romania and internationally, under the terms of section 15.
Acceptance of goods: takes place on delivery. Missing items and visible damage must be noted on the transport document and reported to us within 2 working days.
Returns: B2B partners do not benefit from the 14-day right of withdrawal. Returns are accepted only with the agreement of both parties.
Warranty: 3 months from delivery, only for manufacturing defects in unopened (unused) products.
Disputes: are settled by the courts of Câmpina Municipality, Prahova County.

21. Complaints and dispute resolution

You can send us any complaint at contact@padelxp.ro or through the form on our Contact page. We respond within 30 days at the latest.

If we cannot reach an amicable solution, consumers may refer the matter to:

ANPC – the Romanian National Authority for Consumer Protection: anpc.ro;
the alternative dispute resolution (SAL) procedure: reclamatiisal.anpc.ro;
the courts. Disputes are settled by the courts of Câmpina Municipality, Prahova County, except where the law provides otherwise for consumers.

This document is governed by Romanian law.

22. Language

The Romanian version of these Terms and Conditions prevails. This English translation is provided for information purposes only.

Annex – Withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: PADEL EXPERIENCE S.R.L., contact@padelxp.ro

I hereby give notice that I withdraw from my contract of sale of the following goods: …………

Order no.: ……… · Ordered on / received on: ………

Name of consumer: ………

Address of consumer: ………

IBAN for the refund (for cash on delivery payments): ………

Date: ………